Privacy Policy

Last updated: 21 June 2026

At VEILED ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our store, we may collect the following types of information:

Personal identification information: Name, email address, phone number, billing and shipping address.
Payment information: Credit card details and other payment data (processed securely through our payment providers — we do not store full card details).
Device and usage data: IP address, browser type, pages visited, and referring URLs, collected via cookies and similar technologies.
Order information: Details of products purchased, order history, and communications with us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and customer service communications
Send marketing emails and promotions (where you have opted in)
Improve our website and product offerings
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our website and fulfilling orders, including:

Payment processors (e.g. Shopify Payments, Stripe)
Shipping and logistics providers
Email marketing platforms
Analytics providers

All third parties are required to handle your data in accordance with applicable data protection laws.

4. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

5. Your Rights (UK & EU)

Under the UK GDPR and EU GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at the details below.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for accounting and legal compliance purposes.

7. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security practices.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.