Terms of Service

Last updated: 21 June 2026

Please read these Terms of Service carefully before using the VEILED website or placing an order. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. About Us

This website is operated by VEILED. Throughout these terms, "we", "us", and "our" refer to VEILED. Our store is hosted on Shopify Inc.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. You agree to provide accurate and complete information when placing an order.

3. Products

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are subject to change without notice. We make every effort to display colours and details accurately, but we cannot guarantee that your device's display will be perfectly accurate.

4. Pricing & Payment

All prices are listed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. Payment must be made in full at the time of purchase. We accept payment via the methods displayed at checkout. We reserve the right to refuse or cancel any order at our discretion.

5. Orders & Contract

Placing an order constitutes an offer to purchase. A contract is formed when we send you an order confirmation email. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraudulent activity, in which case a full refund will be issued.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by third-party couriers, customs, or circumstances beyond our control. Risk of loss and title for items pass to you upon delivery.

7. Returns & Refunds

We comply with the UK Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving your goods without giving a reason. To initiate a return, please contact us within this period. Items must be returned in their original condition and packaging. Refunds will be processed within 14 days of receiving the returned goods. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

8. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of VEILED and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, VEILED shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the relevant order.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.