Refund policy

Returns & Refund Policy

Last updated: September 2026

At VEILED, every order is carefully checked before being dispatched. Due to the nature of our products and our limited-stock releases, all sales are considered final, except where an item arrives damaged, defective, or does not meet your statutory consumer rights.

Damaged or Defective Items

If your order arrives damaged or you believe your item has a manufacturing defect, please contact us as soon as possible after receiving your order.

To allow us to investigate the issue, please provide:

• Your order number
• A clear description of the issue
• Clear photographs or videos showing the damage or defect
• Photographs of the packaging, where relevant

Once we have reviewed your claim, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, repair, or refund.

Change of Mind

We do not accept returns or provide refunds simply because you have changed your mind, selected the wrong size, or no longer want the item, except where applicable law gives you a cancellation or other consumer right.

We strongly recommend checking our size guide before placing your order.

Unauthorised Returns

Items sent back to us without contacting us and receiving approval first may not be accepted.

Items that have been worn, washed, altered, damaged through misuse, or otherwise handled in a way that causes damage may not qualify for a remedy where the issue was caused by the customer.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or bank.

If you have an issue with your order, please contact us and we will review it fairly and work with you to resolve the matter.

VEILED reserves the right to assess each damaged or defective-item claim individually.