Refund & Returns Policy

At VEILED, we take pride in the quality of our products. If you’re not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 2 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.
  • Be in their original condition with all tags attached.
  • Not show signs of wear, damage, stains, odors, or alterations.

Items that do not meet these requirements may be rejected.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

We currently offer exchanges for:

  • Incorrect items received.
  • Damaged or defective products.
  • Size exchanges (subject to stock availability).

To request an exchange, contact us within 2 days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number.
  • Clear photos of the item and packaging.

We will resolve the issue as quickly as possible.

Final Sale Items

The following items are non-refundable:

  • Sale items.
  • Gift cards.
  • Limited releases marked as “Final Sale.”
  • Items purchased during clearance events.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.
  • The wrong item was sent.
  • The order arrived damaged.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

How to Start a Return

To initiate a return, contact us at:

Email: veiledsupport@gmail.com

Include:

  • Full name
  • Order number
  • Reason for return

Once approved, return instructions will be provided.

Contact

For any questions regarding returns or refunds, please contact:

VEILED
Email: veiledsupport@gmail.com

or write on the form below